Returns & Refunds Policy

At AJAZZ Official Store, we want you to be completely satisfied with your high-performance peripherals. If your gear doesn't meet your expectations, you can return your purchase within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack the device in its original packaging, including all cables, keycap pullers, manuals, and promotional inserts.

• 3.
  Ship to AJAZZ

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 5-7 business days.