Frequently Asked Questions
Everything you need to know about your AJAZZ shopping experience.
What is the typical shipping time for AJAZZ products?
We offer worldwide shipping. Orders are usually processed within 1-3 business days. Depending on your location, shipping takes between 7 to 15 business days for standard delivery.
Do AJAZZ keyboards and mice come with a warranty?
Yes, all AJAZZ official products come with a 1-year limited warranty covering manufacturing defects. Please keep your order confirmation as proof of purchase.
Where can I download the drivers for my AJAZZ mechanical keyboard?
You can find all necessary software and drivers in the 'Download' section of our official website. Simply search for your specific model number to find the latest firmware.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Are your products compatible with both Windows and macOS?
Most AJAZZ peripherals feature dual-system compatibility. Many of our keyboards include a toggle switch or hotkey command to swap between Windows and Mac layouts seamlessly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.